Shipping & Returns

Shipping

We want your coffee to reach you fresh and right on time.

Order Processing
Orders placed before 2:00 PM (UAE time) are usually prepared on the same day. Orders placed after the cut-off time may be processed on the following day.

Delivery Time
Orders are typically delivered within 1–3 business days, depending on your location and the courier service.

Delivery times are estimates and may vary during public holidays, weekends, promotional periods, or due to circumstances beyond our control.

Delivery Areas
We currently deliver across the United Arab Emirates.

Delivery Fees
Shipping fees, if applicable, will be calculated and displayed at checkout before completing your order.

Order Tracking
Once your order has been dispatched, you may receive tracking or delivery updates through the contact information provided with your order.

Return and Refund

Because coffee is a food product and freshness is important to us, we are unable to accept returns or exchanges for products that have been opened or used.

However, if your order arrives damaged, incorrect, or defective, we’ll be happy to help.

Please contact us within 24 hours of receiving your order and provide:

Your order number
A photo of the item
A brief description of the issue

Once reviewed, we may arrange a replacement or refund, depending on the situation.

Order Cancellations

If you would like to cancel or modify your order, please contact us as soon as possible.

Orders that have already been prepared or dispatched may not be eligible for cancellation.

Refunds

Approved refunds will be issued to the original payment method.

Depending on your bank or payment provider, refunds may take approximately 5–10 business days to appear in your account.

Need Help?

If you have any questions about your delivery or order, we’re always happy to help.